Return Policy

Need to return or exchange your product?

- All product must be inspected at time of delivery. If damages exist, you receive an item that is defective or broken, please email us immediately at admin@mybirdcage.com. You must Mark "Received Damaged" on the receipt if the box has visible damage or looks crushed. Do NOT refuse the shipment under any circumstances. Open the box and inspect the contents thoroughly. Notify us of any parts that are damaged or missing. We will take care of it from there If product is accepted in good condition, customer assumes all responsibility for any damages.

- Defective products will be replaced at no cost to customer. We must be notified within 7 days of delivery. If customer does not want replacement then the return policy below applies:
Any product can be returned unused in original packaging. These products can be returned after we are contacted within 7 days of delivery for instructions. These returns will be refunded minus all shipping charges and 20% restocking fee for non-damaged items.